Terms & Conidtions
The following will answer most questions regarding our shipping and return policy.
Please Note: Phone or email inquiries are answered Monday through Friday. No inquiries will be answered Saturday, Sunday or national Holidays.
During major gift giving
Holidays please remember:
- Due to large volume during major gift giving holidays your delivery time may be delayed by a few days.
- Remember, it is wise to order early to ensure you get your item(s) on time!
- We will do everything in our power to ensure you receive your items in a timely manner, but remember that UPS can also run a bit behind during these peak times.
- Customers who order too close to the Holiday may find their order arrives a few days after the Holiday. Once your order has shipped, we cannot be responsible for late deliveries. Late deliveries during the Holidays will not be entitled to free shipping or a refund in shipping costs.
Damaged Merchandise: If your item is damaged when you receive it, you must report the damaged item to us within 24 hours of getting your item. If you receive your item on a Friday, you must contact us by the end of business the following Monday.
Return Authorization Policy
Return Authorization is required from Dragon Fire Armory, LLC. for any returned merchandise. Please email firstname.lastname@example.org for a representative or call 863-324-4152 to acquire your Return Merchandise Authorization Number (RMA.)
Once you have recieved the RMA number, please copy, paste, and fill out the following into a Word document which you need to include in your merchandise return package. Please do your best to complete the form in its entirety. If you do not include this form , please be aware that it may greatly impact the amount of time it will take for us to investigate and locate whom, what, and where your return came from.
RETURN MERCHANDISE FORM
REASON FOR RETURN?
Items that are shipped back to us within 30 days, without proper authorization, are subject to a 25% restocking fee, and actual shipping charges. All items must be returned within 30 days of the date we shipped the product to you. Items returned after 30 days will not be refunded.
Return freight is the customer's responsibility. Absolutely no returns will be accepted past 30 days.
Once we receive your item, please allow two weeks for an inspection of the product and then 7-10 days before you see your refund posted back to your credit card account. Please wait to see your next credit card statement. You will see the transaction as Dragon Fire Armory, LLC on your statement. We will email you notifying you that your credit has been issued.
Manufacturers warranties do apply to defective merchandise, please contact the manufacturer for any manufacturer's warranty issues.
Items must be unused and in original packaging for refund. There will be a full 100% refund with no deductions if the error is ours.
Please note that all refunds will be issued less a 25% restocking fee and actual shipping charges (which may differ from the shipping charge you paid, such as items that are shipped direct from the manufacturer, or items that are shipped from different locations).
All items must be returned within 30 days of the date we shipped the product to you. Absolutely no returns will be accepted past 30 days. Return freight is the customer's responsibility.
Any items marked "Specials" are not returnable.
Christmas Ordering: If you order November 1st through December 15th for early Christmas shopping, we allow you 60 days to return or exchange an item. This allows you time to shop early for Christmas and have ample time to return or exchange the item.
If you are wishing to return an item that you bought during a free shipping special, the actual shipping charge will be deducted from your refund for that item.If you have questions regarding shipping or returns that are not covered here please email your questions to us at email@example.com!
By purchasing a product from us you are agreeing to our Terms and Conditions.